If your 2-in-1 does not start, please try these troubleshooting methods:

1. Turn off and unplug the air purifier

2. Check the power cable: If the power cable is damaged, contact Customer Support

3. Make sure that there are no objects or dust:

• Inside the air purifier
• On top of or directly against the air purifier
• Around the air inlets and air outlets.
• On the pre-filters
• Around the air quality sensors.

4. Check the filter:

• Make sure that the plastic wrapping around the filter is removed.
• Insert the filter and make sure it is correctly inserted. The handles should be on top.
• Make sure that the top of the air purifier is correctly attached to the bottom.

5. Confirm that your device is functioning:

• Plug the power cable firmly into an outlet
• Press the On/Standby button to turn on the air purifier and select a speed level. If the air purifier does not have an On/Standby button, and select a fan speed from the control panel
• Make sure that the LED indicators on the air purifier are lighting up
• Make sure that the airflow is working (feel with your hands that air is coming out from the air outlet).