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The air quality isn't improving with my 3-in-1. What should I do?
If you're experiencing issues with the air quality not improving with your 3 in 1 air purifier, consider the following troubleshooting steps:
Potential Cause: After a long periods of operation, the sensor inlet may get dusty thus showing incorrect levels that do not improve.
Troubleshooting Steps:
Potential Cause: After a long periods of operation, the sensor inlet may get dusty thus showing incorrect levels that do not improve.
Troubleshooting Steps:
- Unplug the air purifier and wait for approximately 30 seconds.
- Check for any objects or dust around the air quality sensors at the front of the air purifier. Gently wipe away the dust on the sensor with a soft cloth.
- Reconnect the power cable to the air purifier.
- Press the power button to restart the air purifier.
- If, despite using the air purifier and proper ventilation, the air quality still does not improve, please contact customer support for further assistance.