Order and Shipping

Order & Shipping FAQ

How do I start a return? + -

To return an eligible item you ordered:

1. First ensure it has been under 30 days since you placed the order as orders beyond this return window cannot be returned
2. Go to one of the following links depending on your country and you will be guided through completing the return process:
a. US: https://returns.narvar.com/blueair/returns?locale=en_US
b. CA: https://returns.narvar.com/blueair/returns?locale=en_CA

3. If you experience any issues, please contact our support team for additional help

Where can I buy Blueair products? + -

I received the incorrect item or items and would like to return it for a refund + -

We apologize for the issue with your order:

To return your order for a refund:
1. First ensure it has been under 30 days since you placed the order as orders beyond this return window cannot be returned

2. Go to one of the following links depending on your country and you will be guided through completing the return process:
a. US: https://returns.narvar.com/blueair/returns?locale=en_US
b. CA: https://returns.narvar.com/blueair/returns?locale=en_CA

3. If you experience any issues, please contact our support team for additional help
To receive a replacement for your order please contact our Customer Support team for additional assistance.

I created a return but never received the shipping label + -

I have completed the return process but have not received a refund + -

It can take up to 30 days for us to receive and process your return, but refunds are typically issued in 5-7 business from receipt at our warehouse.

If it has been at least 7 business days since the package was delivered to our warehouse and you would like an update, please reach out to our customer support team for additional assistance.