As with any new product, a slight odour may be noticed that is inherent to the material. While we have optimized our manufacturing processes to minimize new product smell, in rare cases some smell is still noticeable.

New Product or Replacement Filter:

• New products may emit an odour when opening the box, that is normal.
• All materials have their own smell, including filter materials. Many filters are packaged in a plastic bag and a cardboard box, and the smell from the product is accumulated inside. The smell from filter media is harmless.
• Run your air purifier and ventilate your room to air out the air purifier and its filter to reduce the new filter odour faster.
• You may also place the new filter by an open window before using it or run your air purifier in a room where you spend less of your time, just for a few days until the odour fades away.

Any questions, please reach out to our Customer Support teams.

Used Filter / Filter used in strong odour environment:

• When the filter is full and gets saturated it can start to release a smell, and we recommend replacing it.
• Blue air provides an average expected lifetime of the filter which varies between products. However, the expected filter lifetime can be highly dependent on the environment the air purifier operates in which could require more frequent replacement.

Note: it is not possible to remove all odours, ventilation in addition to running the air purifier will help get rid of new product odours.